01 Order Cancellation

Cancellation Before Processing: Orders can be canceled before processing. Contact our customer support team with your order number for quick assistance.

02 Damaged Items

Prompt Resolution for Damages: If your order arrives damaged, document the damage with clear photos and contact our customer support team promptly. We will swiftly assess the situation and provide appropriate solutions, including replacements or returns.

03 Incorrectly Ordered Items

Refund for Unopened Incorrect Items: Unopened items ordered incorrectly qualify for a full refund. Return shipping is at your expense. Restocking fee may apply

Opened items may be subject to a 30% restocking fee in some cases.

04 Order Modification

Swift Assistance for Modifications: For any order modifications, contact our customer support team as soon as possible. We will assist based on the current status of your order.

05 Return To Base (RTB) Warranty

30-Day RTB Warranty: We offer a 30-day RTB warranty. Notify us of any faults within the agreed warranty period via writing or email. The item must be securely packed and returned to us at your expense, and a replacement will be sent back to you at our expense.

06 Refund Processing Time

Transparent Refund Processing: Refunds will be processed within approx 7 to 10 business days after receiving and inspecting the returned item. Processing time may vary based on the payment method and banking institutions.

07 Currency Conversion

International Refunds: For international orders, refunds will be issued in the original currency of the purchase. The actual refunded amount may vary due to fluctuations in exchange rates.